Sign-in or password problems
Use password recovery from the login page, or ask your organisation administrator to check your access.
Technical & account support
Login issues, permissions, daily-close questions, banking workflows and technical problems.
support@hhnextgen.co.ukPrivacy & data requests
Personal information, access or correction requests, and account/data-removal questions.
privacy@hhnextgen.co.ukCommon support topics
Business or site not visible
Check that your administrator has assigned the correct business, property and role.
Daily close, banking or reports
Include the affected business, trading date and what you expected to see; do not send bank passwords.
PDFs and exports
Include the report type and a description of the failure. Remove sensitive information from screenshots where possible.
What to include when contacting us
Your work email, organisation or property name, the module involved, the approximate time of the problem and the steps that triggered it. A redacted screenshot may help.
Never email passwords, full bank-account numbers, access tokens or unnecessary customer financial information. Our team may ask for more information using an appropriate support channel.
Who manages access?
RevenueOS is provided to authorised users through their organisations. Your manager or organisation administrator normally manages invitations, property assignment and permissions. If you cannot reach them, contact support@hhnextgen.co.uk.
RevenueOS support is available by email. Response arrangements depend on your organisation’s service agreement. If essential daily operations are blocked, please say so in the subject line.